reshaping customer experience through people development

Some business challenges are universal. One of those challenges is ensuring that your people have the skills, knowledge and attitude to succeed on behalf of the organization. Topiary Team, LLC is focused on helping organizations to meet this challenge. Offering a full range of learning solutions with - measurable results - our mission is to reshape individual and team performance in ways that transform your customers' experience.

Our strategy upon inception was to determine one focus area and stay true to it. We know we cannot be all things to all people. That, to us, is reflective of the saying "jack of all trades, master of none." We have one focus, positively enhancing the customer experience through people development.

what we do.

one focus...

about me

Scoping a project to determine the true need of the client is mission critical.  Many organizations feel a performance issue is reflective of a training issue.  “This person/team needs to be re-trained.”  In many cases, this may or may not be true.  There is typically an underlying issue(s). We work with, and listen to our clients to ensure proper scoping and due diligence is completed to ensure the service/product delivered fits the need. 

Kerry Greissinger is owner and principle consultant of Topiary Team, LLC. Kerry began her career in hotel operations with Marriott International developing a foundation of hospitality and business knowledge in multiple roles. From hotel operations, she worked with owners and franchisees providing guidance for new hotel openings and conversions.  This experience sparked an enthusiasm in learning which led her to corporate learning positions including Director of National Programs, providing oversight of delivery and facilitation with a cadre of over 100 facilitators. Kerry has been a guest facilitator at James Madison University, spoken at General Manager Conferences and various speaking engagements to audiences of over 2,500 attendees.

Kerry utilizes a network of professional resources and relationships with a world of experience, with whom she partners on specific projects.

are you sure?